Moderating effects of gender equality on responsiveness and patients’ satisfaction

Abstract

When a patient is satisfied with the services of the healthcare providers, he or she would recommend such healthcare outfit to others for patronage. This would certainly improve the revenue base of the organization. The intent of the study was to look at the moderating effect of gender equity on responsiveness as well as patient’s satisfaction in the healthcare institution. A prearranged questionnaire was adapted for this research and used to solicit information from the participants of this study. Furthermore, survey and cross-sectional research design was employed. Likewise, probability sampling method was adopted. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM), and SmartPLS 3.0. Outcome of the study shows a considerable correlation involving responsiveness as well as patients’ satisfaction. Similarly, the finding shows that gender did not significantly moderate the correlation involving responsiveness as well as patients’ fulfillment in Federal Medical Centre, Keffi, Nasarawa State. The article play an important role as well as contribution’s that may be helpful in the course of decision making concerning service quality, customer happiness, among others working in FMC, Keffi, Nasarawa State. The researchers concluded that the variable used to assess patients’ satisfaction would make great impact on the patients if properly cared for by the management. We recommended that the management should employ gender differences between males and their feminine counterpart patients to improve on responsiveness and customers’ satisfaction.