Conflict management using macro-effect techniques and its effect on organisational performance: A study of public university in Edo State, Nigeria

Abstract

The management of conflict has become extremely important for tertiary institutions in the modern educational sector since they continually deal with conflict and need to do so in order to enhance performance. The study examined the effect of macro level techniques for reducing conflict dysfunctions on organisational performance of public university in Edo State, Nigeria. The survey was main research design with an 846-person target population for the study, convenience sampling was used to obtain a sample size comprising 507 senior non-academic staff members. A systematic questionnaire with a likert scale was used to obtain primary data. Descriptive statistics and Correlation Analyses were employed to analyze the data with the aid of Statistical Package for Social Science (SPSS) version 22. The findings revealed that executive compensation and achievement motivation are effective macro-level techniques for reducing conflict's dysfunctions and improving organisational performance. According to the study, organisations should put more effort into meeting employees' basic requirements in order to retain them for a long time, which would eventually assist in improving the output's quality.