Entrepreneur’s assessment on e-governance implementation of a Philippine countryside municipality: The mediating effect of perceived trust

Abstract

This study aims to explore entrepreneurs’ assessment of e-governance implementation in a Philippine countryside municipality and investigates the mediating effect of perceived trust. The researcher utilized a cross-sectional research design among the 302 registered entrepreneurs in the locality. Findings revealed that entrepreneurs perceived moderately high e-governance implementation in terms of perceived usefulness, service quality, satisfaction level, and perceived trust. Findings also showed that perceived trust mediated the perceived usefulness, satisfaction level, and service quality and satisfaction level relationships. With the interconnectedness of these variables, policymakers and administrators may optimize those services that largely influence the constituents’ confidence in the implementation of e-governance.