Ihtiyar, Ali. “The Role of Social Environment and Personality: Validation of Antecedents of Intercultural Communication Competence and Its Effects on Customer Satisfaction”. Journal of Management, Economics, and Industrial Organization, vol. 2, no. 1, Jan. 2018, p. 33.59., https://doi.org/10.31039/jomeino.2018.2.1.4.